km8 Frequently Asked Questions

The minimum age to play on km8 is 21 years old, in line with PAGCOR regulations governing casino-style gambling in the Philippines. All players must complete age verification before they can deposit or play real-money games. We take this requirement very seriously — accounts found to belong to underage players are immediately suspended and all funds are returned. If you are a parent or guardian, please use parental controls to prevent minors from accessing online gaming platforms.

KYC (Know Your Customer) verification is required before your first withdrawal. To complete it, log in to your km8 account and navigate to the Verification section. You will need to upload:

• A clear photo or scan of a valid government-issued ID (PhilSys National ID, passport, or driver's license)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months)

Our team reviews submissions within 24–48 hours. You will receive an email notification once your account is verified.

No. km8 strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset option on the km8 Login page or contact our support team at [email protected].

Go to the km8 Login page and click "Forgot Password." Enter the email address linked to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. Still having trouble? Contact our 24/7 support team and we will help you regain access securely.

km8 supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Over-the-counter: Selected convenience store partners

All transactions are processed in Philippine Peso (₱). We are continuously expanding our payment options to make banking on km8 as convenient as possible for players across Manila, Cebu, Davao, Quezon City, and the rest of the Philippines.

The minimum deposit on km8 is ₱100 for most payment methods, making it accessible for casual players and high rollers alike. Some payment channels may have slightly different minimums depending on the provider's own limits. Always check the deposit page within your km8 account for the most up-to-date minimums per payment method.

Withdrawal processing times on km8 vary by method:

• GCash / PayMaya: Usually within 1–3 hours
• BPI / BDO / Metrobank: 1–3 business days

All withdrawals require a verified account. Requests submitted on weekends or Philippine public holidays may take slightly longer. The minimum withdrawal amount is ₱200. If your withdrawal has not arrived within the stated timeframe, contact our support team with your transaction reference number.

km8 does not charge any fees on deposits. For withdrawals, km8 also does not impose platform-side fees. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction charges depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule.

New km8 players can look forward to a welcome bonus on their first deposit. The exact bonus amount and structure are displayed on the km8 promotions page within your account after registration. Bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a specified number of times before you can withdraw winnings derived from it. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount — or the bonus plus deposit amount — a set number of times before any winnings from that bonus become withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before withdrawing. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less.

Yes, most km8 bonuses have an expiry period — typically 7 to 30 days from the date the bonus is credited to your account. If you do not meet the wagering requirements within the validity period, the bonus and any associated winnings will be forfeited. The specific expiry date for each bonus is shown in your km8 account under the Bonuses section. Make sure to check this before you start playing with a bonus.

km8 offers a diverse library of games designed for Filipino players, including:

• Slots: Hundreds of video slots with varying themes, paylines, and RTP rates
• Bingo: Classic and modern bingo variants with live draws
• Table Games: Blackjack, Roulette, Baccarat, and more
• Live Casino: Real dealers streamed in HD for an authentic casino experience
• Specialty Games: Including A Night Out and Teen Patti Joker, popular among Filipino players
• Sports Betting: PBA, NBA, UFC, boxing, and international football

New games are added regularly. Browse the full catalog on the km8 Casino page.

Yes. All games on km8 use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. Our RNG systems are regularly tested and certified by independent third-party auditors . Our live casino games are operated by licensed providers who are subject to the same fairness standards. km8 is committed to transparent gaming — we publish RTP (Return to Player) information for all slots so you always know the odds before you play.

Absolutely. km8 is fully optimized for mobile play. You can access the full game library directly through your mobile browser — no app download required. The platform is compatible with Android and iOS devices. Whether you are in Manila, Makati, Cebu, or anywhere else in the Philippines, you can enjoy slots, bingo, live casino, and sports betting on the go as long as you have a stable internet connection.

Log in to your km8 account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reductions take effect immediately. Increases require a 24-hour cooling-off period before they apply, giving you time to reconsider. These tools are free and available to all km8 players at any time.

To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team at [email protected]. You can choose a temporary exclusion (6 months or 1 year) or a permanent exclusion. Once activated, your account is immediately suspended and you will not be able to log in or place bets for the duration of the exclusion. km8 will also stop sending you marketing communications. Self-exclusion cannot be reversed during the chosen period. We also encourage players to register with PAGCOR's national self-exclusion program for broader protection across all licensed operators in the Philippines.

If you or someone you know is struggling with problem gambling, help is available. You can contact the km8 responsible gaming team at [email protected] — all inquiries are handled confidentially. PAGCOR also operates a responsible gaming program and national self-exclusion registry for players in the Philippines. Professional counseling services are available in Manila, Cebu, Davao, Quezon City, and other major cities. You are not alone, and seeking help is always the right move. Visit our Responsible Gaming page for more information and tools.

Yes. km8 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold to third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Two-factor authentication adds an extra layer of security to your km8 account. To enable it, go to Account Settings > Security > Two-Factor Authentication and follow the setup instructions. You can use an authenticator app or receive a one-time code via SMS to your registered Philippine mobile number. We strongly recommend enabling 2FA to protect your account from unauthorized access.